Student Experience 🎙️ Episodes
March 29, 2026
#228: Ithaca College & Omnissa on Nebula, ICare Team & 150 Students Who Almost Slipped Through
In this episode, Dave Weil from Ithaca College and Mark Richards from Omnissa explore how a small liberal arts IT team built an AI tool that freed up 150 at-risk student meetings - and why human-to-human connection has to stay at the center of any real AI strategy.
March 17, 2026
#227: UCSB, Virginia Tech & Cisco ThousandEyes on Leading IT Before the Problems Find You
In this EDUCAUSE episode, Josh Bright from UC Santa Barbara, Dwane Sterling from Virginia Tech, and JJ Mahon from Cisco ThousandEyes break down what it means to lead IT before the problems find you - from building a collaborative leadership team to monitoring the student experience before the first ticket ever lands.