Digital Services Episodes

FEATURING

Dr. LeeBrian Gaskins , Senior Associate Vice President of IT/CIO at University of Houston-Clear Lake


William Huang , Deputy CIO, University of Texas System




KEY POINTS

UT System declared 2024 "the year of the student," serving 256,000 students through leadership-focused programs and AI-enhanced education.


UHCL's 50-year NASA partnership established it as an aerospace education hub, now pioneering 24/7 AI tutoring systems for student success.


Both institutions demonstrat...

Featuring:

Josh Bright, CIO and Associate Vice Chancellor for IT at UC Santa Barbara (UCSB)


Kyle Bowen, Deputy CIO at Arizona State University (ASU)


Charles Elliott, Field CTO for Public Sector at Google




Episode Highlights:
High-Impact AI Strategies

ASU's language learning: German professor developed a custom AI tool that breaks free from "arcane phrases like 'where is the library'" to enable personalized conversational practice that adapts to student interests and provides immedia...

Featuring:

Cory Wilburn, Chief Information Officer, Texas McCombs School of Business


Doug Thompson, Chief Education Architect, Tanium




Episode Highlights:
Leadership Insight: The Chief Alignment Officer

Cory Wilburn redefines the CIO role as "Chief Alignment Officer," focusing on ensuring everyone understands how they contribute to the organization's mission (I love this Cory!)
Creating a "culture of safety" forms the foundation for innovation - "if you're trying to move the ball forwa...

Featuring:

Kathy Hausmann, Director of Digital Infrastructure and Support Services at Saint Mary's College


Tyler Horning, Senior Account Manager, Central Region, Public Sector, SolarWinds




Episode Highlights:
Saint Mary's Student-Run IT Support Evolution

Discover how Saint Mary's College transformed from post-it note tracking to a sophisticated Web Help Desk system that resolves nearly 50% of tickets within one day


Explore their innovative two-tier support model: ResNet (student tec...

Featuring:

Soumam Debgupta, CTO, Washington State Department of Social and Health Services


Rob Lloyd, CTO, City of Seattle
Chris Chirgwin, CIO, County of Santa Barbara


In this episode, you’ll learn:

How Washington State DSHS reduced benefit application times from 50 minutes to 25 minutes by reimagining service delivery through a customer-first lens


Why setting an ambitious 85% customer satisfaction goal is driving cultural transformation and transparency in government services


The ...

Featuring:

Michal Perlstein, Senior Manager of Digital Engagement, City of Seattle IT


Michelle Ringgold, User Experience Team Lead, City of Seattle IT


Dennis McCoy, Product Management Team Supervisor, City of Seattle IT


Jeff Beckstrom, Development Team Manager for Digital Engagement, City of Seattle IT



In this episode, you'll learn:

How Seattle's digital engagement team manages web content, blogs, and newsletters while overseeing digital policies and design requirements


Why use...

Recorded at the 2024 Phoenix Live Podcast Tour at GMI on April 1st to 3rd.


Ralph Johnson, the State CISO, Washington State brings a wealth of experience to his role as having previously served as CISO for Los Angeles County and Chief Information Security and Privacy Officer for King County. His appointment was strongly endorsed by Bill Kehoe, who praised Johnson's skills, experience, and information security knowledge as assets that will enhance the state's enterprise security program and dat...

Featuring:

Governor Doug Ducey, 23rd Governor of Arizona



In this episode, you’ll learn:
"Cybersecurity is homeland security, cybersecurity is national security." ~ Governor Doug Ducey


I recently had the incredible opportunity to sit down with former Arizona Governor Doug Ducey for an exclusive interview on The Public Sector Show by TechTables. Governor Ducey served as Arizona's 23rd governor from 2015 to 2023, during which time he transformed the state into a national leader in cybersecu...

Featuring



Mark Wittenburg, CIO of Raleigh


Rob Lloyd, Deputy City Manager of San Jose


Chris Stewart, former CIO of the City of Austin



Episode Highlights:

Building Responsive Government Services

San Jose's two-pronged approach to responsiveness using IAP2 spectrum for public participation and human-centered design to truly understand community needs


Austin's comprehensive accessibility initiatives ensuring digital services work for visually and hearing impaired residents and tho...

Live from the Loews Portofino Bay Hotel at the Orlando Live Podcast Tour

Orlando Live Podcast Tour at the Loews Portofino Bay Hotel on Saturday, March 18th

Featuring:

Michelle (Malik) Geddes, Chief Information Officer, San Francisco Department of Emergency Management



In this episode, you’ll learn:

Michelle Geddes' expertise in building high-performing teams


The California plan to move the 911 system to the cloud


Challenges in modernizing and moving the 911 system to the cloud


The importance of strong vendor partnerships in maintaining critical systems


Verizon's role in providing support during emergency incidents


Benefits of es...

Featuring J.R. Sloan, CIO, State of Arizona


Show Notes:


Welcome to The Public Sector Show by TechTables, where today we're joined by J.R. Sloan, CIO for the State of Arizona, to dive into the rollout of Arizona’s groundbreaking digital driver's license, now available in the Apple wallet, and its implications for privacy, efficiency, and user experience.


In episode 128, J.R. discusses the challenges and successes in pioneering digital identification, the collaboration across agencies, an...

Live from the Hotel Kimpton Palomar for the Phoenix Live Podcast Tour!

Show Notes
Jim Weaver, Secretary for Information Technology & CIO for the State of North Carolina. Jim leads the agency responsible for strategic IT planning and the procurement and delivery of IT services and solutions as well as cybersecurity. In today's episode, we cover Jim's unique perspective on North Carolina's leadership in expanding equity through broadband access and affordability across the state.


We know that in some cases it's 2-3% of a family's income to pay for the cost of inte...

Featuring Steve Tack, SVP of Product Management at Dynatrace. He is responsible for product vision and go-to-market strategy. We cover Steve's unique views around being a player-coach, empathy-led problem solving, a bias towards action, agility, and digitally transforming faster, smarter, and easier in the cloud. You'll gain insights into how Dynatrace is empowering companies to navigate the transition from on-prem to cloud environments and driving successful digital transformations.


Connect:...