Emerging Tech 🎙️ Episodes
![#198: Saint Mary's Student-Run Help Desk + SolarWinds' 3X ROI Higher Ed Solutions [EDUCAUSE 2024]](https://img.transistor.fm/tDFdyddxT2bduXf0KzQnFQHKMsI8avjtJCbv4fVWrPk/rs:fill:3000:3000:1/q:60/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS81Njdi/ZDc1YjExNWZjMGUw/N2JiNjk3NWZkNzgx/N2VhMi5wbmc.jpg "#198: Saint Mary's Student-Run Help Desk + SolarWinds' 3X ROI Higher Ed Solutions [EDUCAUSE 2024]")
198
April 9, 2025
#198: Saint Mary's Student-Run Help Desk + SolarWinds' 3X ROI Higher Ed Solutions [EDUCAUSE 2024]
Featuring:
Kathy Hausmann, Director of Digital Infrastructure and Support Services at Saint Mary's College
Tyler Horning, Senior Account Manager, Central Region, Public Sector, SolarWinds
Episode Highlights:
Saint Mary's Student-Run IT Support Evolution
Discover how Saint Mary's College transformed from post-it note tracking to a sophisticated Web Help Desk system that resolves nearly 50% of tickets within one day
Explore their innovative two-tier support model: ResNet (student tec...
Kathy Hausmann, Director of Digital Infrastructure and Support Services at Saint Mary's College
Tyler Horning, Senior Account Manager, Central Region, Public Sector, SolarWinds
Episode Highlights:
Saint Mary's Student-Run IT Support Evolution
Discover how Saint Mary's College transformed from post-it note tracking to a sophisticated Web Help Desk system that resolves nearly 50% of tickets within one day
Explore their innovative two-tier support model: ResNet (student tec...
Guests: Kathy Hausmann , Tyler Horning
112
Nov. 25, 2022
#112: Q Branch: Transforming Courts with AI & Automation in Maricopa County
Featuring:
Aaron Judy, Chief of Innovation and AI at Maricopa County Clerk of the Superior Court
In this episode, you’ll learn:
How Maricopa County's intelligent capture project targets 33% labor reduction in phase one with an additional 40% in phase two
How Cleo, their conversational AI, operates across multiple channels including web, Amazon voice devices, Google devices, text, email, and Facebook
How AI-powered System Reliability Engineering (SRE) helps triage and respond to syste...
Aaron Judy, Chief of Innovation and AI at Maricopa County Clerk of the Superior Court
In this episode, you’ll learn:
How Maricopa County's intelligent capture project targets 33% labor reduction in phase one with an additional 40% in phase two
How Cleo, their conversational AI, operates across multiple channels including web, Amazon voice devices, Google devices, text, email, and Facebook
How AI-powered System Reliability Engineering (SRE) helps triage and respond to syste...
Guest: Aaron Judy