Kathy Hausmann

Kathy Hausmann Profile Photo

Director of Digital Infrastructure and Support Services at Saint Mary's College

I am the Associate Director of Technology Support Services at Saint Mary’s College. My primary focus is on ResNet, which provides technical support for students. My responsibilities also include the campus computer clusters, print accounting, software licensing, computer purchase consulting, addressing end-user security concerns, and the management of the Helpdesk, which provides technical support for faculty and staff.

I am a proud graduate of the University of Notre Dame with a B.A. in Philosophy. I love to sing, play the piano, and read. I also enjoy volunteering with Destination Imagination at the local and state levels in Indiana.

If you have any questions about Information Technology at Saint Mary’s College, please do not hesitate to contact me at kathy@saintmarys.edu.

198
April 9, 2025

#198: Saint Mary's Student-Run Help Desk + SolarWinds' 3X ROI Higher Ed Solutions [EDUCAUSE 2024]

Featuring:

Kathy Hausmann, Director of Digital Infrastructure and Support Services at Saint Mary's College


Tyler Horning, Senior Account Manager, Central Region, Public Sector, SolarWinds




Episode Highlights:
Saint Mary's Student-Run IT Support Evolution

Discover how Saint Mary's College transformed from post-it note tracking to a sophisticated Web Help Desk system that resolves nearly 50% of tickets within one day


Explore their innovative two-tier support model: ResNet (student tec...