Seattle Episodes
193
Feb. 5, 2025
#193: Strategic HR Evolution: Building Culture-Driven IT Organizations with Will Smith, Chief of Staff at the City of Seattle IT
Featuring:
Will Smith, Chief of Staff at City of Seattle IT
In this episode, you’ll learn:
How Seattle IT revolutionized HR by embedding dedicated business partners within each department, transforming traditional personnel management into strategic partnerships that understand both technical operations and business goals
The critical intersection of organizational psychology and tech leadership, through Smith's doctoral research on how growth mindset principles drive successful cultural ...
Will Smith, Chief of Staff at City of Seattle IT
In this episode, you’ll learn:
How Seattle IT revolutionized HR by embedding dedicated business partners within each department, transforming traditional personnel management into strategic partnerships that understand both technical operations and business goals
The critical intersection of organizational psychology and tech leadership, through Smith's doctoral research on how growth mindset principles drive successful cultural ...
Guest: Will Smith
192
Jan. 30, 2025
#192: From Forms to Freedom: Building Digital Services That Citizens Actually Want
Featuring:
Soumam Debgupta, CTO, Washington State Department of Social and Health Services
Rob Lloyd, CTO, City of Seattle
Chris Chirgwin, CIO, County of Santa Barbara
In this episode, you’ll learn:
How Washington State DSHS reduced benefit application times from 50 minutes to 25 minutes by reimagining service delivery through a customer-first lens
Why setting an ambitious 85% customer satisfaction goal is driving cultural transformation and transparency in government services
The ...
Soumam Debgupta, CTO, Washington State Department of Social and Health Services
Rob Lloyd, CTO, City of Seattle
Chris Chirgwin, CIO, County of Santa Barbara
In this episode, you’ll learn:
How Washington State DSHS reduced benefit application times from 50 minutes to 25 minutes by reimagining service delivery through a customer-first lens
Why setting an ambitious 85% customer satisfaction goal is driving cultural transformation and transparency in government services
The ...
![#184: Seattle's Human-Centric Approach to Digital Services [Seattle Learning Conference 2024]](https://img.transistor.fm/_yiFSQydX0qUQMPBhuKhgp4g25WaZ2WnMflhcm8zNcg/rs:fill:3000:3000:1/q:60/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS81ZGVm/YjkzMTdjNWVmMzA5/YjczYjU5MzI1ZTM2/ZDk0Zi5wbmc.jpg "#184: Seattle's Human-Centric Approach to Digital Services [Seattle Learning Conference 2024]")
184
Dec. 31, 2024
#184: Seattle's Human-Centric Approach to Digital Services [Seattle Learning Conference 2024]
Featuring:
Michal Perlstein, Senior Manager of Digital Engagement, City of Seattle IT
Michelle Ringgold, User Experience Team Lead, City of Seattle IT
Dennis McCoy, Product Management Team Supervisor, City of Seattle IT
Jeff Beckstrom, Development Team Manager for Digital Engagement, City of Seattle IT
In this episode, you'll learn:
How Seattle's digital engagement team manages web content, blogs, and newsletters while overseeing digital policies and design requirements
Why use...
Michal Perlstein, Senior Manager of Digital Engagement, City of Seattle IT
Michelle Ringgold, User Experience Team Lead, City of Seattle IT
Dennis McCoy, Product Management Team Supervisor, City of Seattle IT
Jeff Beckstrom, Development Team Manager for Digital Engagement, City of Seattle IT
In this episode, you'll learn:
How Seattle's digital engagement team manages web content, blogs, and newsletters while overseeing digital policies and design requirements
Why use...