Soumam Debgupta
CTO, Washington State Department of Social and Health Services
Soumam Debgupta is the Chief Technology Information Officer and Assistant Secretary of Technology Innovation Administration for the Department of Social and Health Services for the State of Washington, a role he assumed in 2023. Most recently, he was Senior VP and Chief Product Officer at JLL Technologies. Before joining JLL, Debgupta was Head of Product for Same-Day Delivery at Amazon, where he spent nearly a decade and held multiple roles. Earlier in his career, he worked at Arvind Brands, Aditya Birla Group, Unilever and Hexaware Technologies. Debgupta earned a BE in Electrical, Electronics and Communications Engineering at the University of Mumbai and an MBA from the Indian Institute of Management Ahmedabad.
#192: From Forms to Freedom: Building Digital Services That Citizens Actually Want
Soumam Debgupta, CTO, Washington State Department of Social and Health Services
Rob Lloyd, CTO, City of Seattle
Chris Chirgwin, CIO, County of Santa Barbara
In this episode, you’ll learn:
How Washington State DSHS reduced benefit application times from 50 minutes to 25 minutes by reimagining service delivery through a customer-first lens
Why setting an ambitious 85% customer satisfaction goal is driving cultural transformation and transparency in government services
The ...