Rob Lloyd
Chief Technology Officer (CTO) and Director of the Information Technology Department, City of Seattle
Rob Lloyd is transforming how cities serve their communities through human-centered technology. As Chief Technology Officer for the City of Seattle, he orchestrates a $290 million technology portfolio and leads 650 innovators in pioneering smart city solutions that have made Seattle a national model for digital transformation in local government.
Previously, as San Jose's deputy city manager for Transportation, Aviation and Technology, Rob managed a $1.5 billion portfolio and workforce of over 1,000. His achievements include launching an award-winning digital inclusion initiative connecting 100,000 residents to broadband services and developing the nation's first municipal AI ethics framework.
Throughout his 20-year career across four states, Rob has earned over 40 national honors, including recognition as a two-time Government Technology "25 Doers, Dreamers and Drivers" honoree and three-time StateScoop City Executive of the Year. His human-first approach to digital transformation has established a new standard for how cities leverage technology to create more inclusive, sustainable communities.
#192: From Forms to Freedom: Building Digital Services That Citizens Actually Want
Soumam Debgupta, CTO, Washington State Department of Social and Health Services
Rob Lloyd, CTO, City of Seattle
Chris Chirgwin, CIO, County of Santa Barbara
In this episode, you’ll learn:
How Washington State DSHS reduced benefit application times from 50 minutes to 25 minutes by reimagining service delivery through a customer-first lens
Why setting an ambitious 85% customer satisfaction goal is driving cultural transformation and transparency in government services
The ...
![#170: How Large City CIOs are Building Responsive Government, Regional Collaboration, and Future Talent Pipelines [Big Sky, MT Airbnb Experience]](https://s3.us-west-1.amazonaws.com/redwood-labs/showpage/uploads/images/44775572-1873-4940-8285-8c70188ada5a.png "#170: How Large City CIOs are Building Responsive Government, Regional Collaboration, and Future Talent Pipelines [Big Sky, MT Airbnb Experience]")
#170: How Large City CIOs are Building Responsive Government, Regional Collaboration, and Future Talent Pipelines [Big Sky, MT Airbnb Experience]
Mark Wittenburg, CIO of Raleigh
Rob Lloyd, Deputy City Manager of San Jose
Chris Stewart, former CIO of the City of Austin
Episode Highlights:
Building Responsive Government Services
San Jose's two-pronged approach to responsiveness using IAP2 spectrum for public participation and human-centered design to truly understand community needs
Austin's comprehensive accessibility initiatives ensuring digital services work for visually and hearing impaired residents and tho...
Ep.130 Helping Communities Thrive with Rob Lloyd, Dep City Manager and Khaled Tawfik, CIO, City of San Jose
Connect with Rob: https://www.linkedin.com/in/roblloyd/
Connect with Khaled: https://www.linkedin.com/in/iktawfik/
Timestamps
00:00 Intro
06:04 The Best Boba in San Jose
08:34 How to Hire Your Replacement
11:25 Making Space for Success
1...