SolarWinds Episodes
![#198: Saint Mary's Student-Run Help Desk + SolarWinds' 3X ROI Higher Ed Solutions [EDUCAUSE 2024]](https://img.transistor.fm/tDFdyddxT2bduXf0KzQnFQHKMsI8avjtJCbv4fVWrPk/rs:fill:3000:3000:1/q:60/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS81Njdi/ZDc1YjExNWZjMGUw/N2JiNjk3NWZkNzgx/N2VhMi5wbmc.jpg "#198: Saint Mary's Student-Run Help Desk + SolarWinds' 3X ROI Higher Ed Solutions [EDUCAUSE 2024]")
198
April 9, 2025
#198: Saint Mary's Student-Run Help Desk + SolarWinds' 3X ROI Higher Ed Solutions [EDUCAUSE 2024]
Featuring:
Kathy Hausmann, Director of Digital Infrastructure and Support Services at Saint Mary's College
Tyler Horning, Senior Account Manager, Central Region, Public Sector, SolarWinds
Episode Highlights:
Saint Mary's Student-Run IT Support Evolution
Discover how Saint Mary's College transformed from post-it note tracking to a sophisticated Web Help Desk system that resolves nearly 50% of tickets within one day
Explore their innovative two-tier support model: ResNet (student tec...
Kathy Hausmann, Director of Digital Infrastructure and Support Services at Saint Mary's College
Tyler Horning, Senior Account Manager, Central Region, Public Sector, SolarWinds
Episode Highlights:
Saint Mary's Student-Run IT Support Evolution
Discover how Saint Mary's College transformed from post-it note tracking to a sophisticated Web Help Desk system that resolves nearly 50% of tickets within one day
Explore their innovative two-tier support model: ResNet (student tec...
Guests: Kathy Hausmann , Tyler Horning