Washington 🎙️ Episodes
192
Jan. 30, 2025
#192: From Forms to Freedom: Building Digital Services That Citizens Actually Want
Featuring:
Soumam Debgupta, CTO, Washington State Department of Social and Health Services
Rob Lloyd, CTO, City of Seattle
Chris Chirgwin, CIO, County of Santa Barbara
In this episode, you’ll learn:
How Washington State DSHS reduced benefit application times from 50 minutes to 25 minutes by reimagining service delivery through a customer-first lens
Why setting an ambitious 85% customer satisfaction goal is driving cultural transformation and transparency in government services
The ...
Soumam Debgupta, CTO, Washington State Department of Social and Health Services
Rob Lloyd, CTO, City of Seattle
Chris Chirgwin, CIO, County of Santa Barbara
In this episode, you’ll learn:
How Washington State DSHS reduced benefit application times from 50 minutes to 25 minutes by reimagining service delivery through a customer-first lens
Why setting an ambitious 85% customer satisfaction goal is driving cultural transformation and transparency in government services
The ...
![#184: Seattle's Human-Centric Approach to Digital Services [Seattle Learning Conference 2024]](https://img.transistor.fm/_yiFSQydX0qUQMPBhuKhgp4g25WaZ2WnMflhcm8zNcg/rs:fill:3000:3000:1/q:60/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS81ZGVm/YjkzMTdjNWVmMzA5/YjczYjU5MzI1ZTM2/ZDk0Zi5wbmc.jpg "#184: Seattle's Human-Centric Approach to Digital Services [Seattle Learning Conference 2024]")
184
Dec. 31, 2024
#184: Seattle's Human-Centric Approach to Digital Services [Seattle Learning Conference 2024]
Featuring:
Michal Perlstein, Senior Manager of Digital Engagement, City of Seattle IT
Michelle Ringgold, User Experience Team Lead, City of Seattle IT
Dennis McCoy, Product Management Team Supervisor, City of Seattle IT
Jeff Beckstrom, Development Team Manager for Digital Engagement, City of Seattle IT
In this episode, you'll learn:
How Seattle's digital engagement team manages web content, blogs, and newsletters while overseeing digital policies and design requirements
Why use...
Michal Perlstein, Senior Manager of Digital Engagement, City of Seattle IT
Michelle Ringgold, User Experience Team Lead, City of Seattle IT
Dennis McCoy, Product Management Team Supervisor, City of Seattle IT
Jeff Beckstrom, Development Team Manager for Digital Engagement, City of Seattle IT
In this episode, you'll learn:
How Seattle's digital engagement team manages web content, blogs, and newsletters while overseeing digital policies and design requirements
Why use...
175
June 25, 2024
#175: Ralph Johnson, Allen Ohanian, Martha Goodwin, and Dr. Muriel Reid – The Human Firewall: Cybersecurity's Next Frontier
Recorded at the 2024 Phoenix Live Podcast Tour at GMI on April 1st to 3rd.
Ralph Johnson, the State CISO, Washington State brings a wealth of experience to his role as having previously served as CISO for Los Angeles County and Chief Information Security and Privacy Officer for King County. His appointment was strongly endorsed by Bill Kehoe, who praised Johnson's skills, experience, and information security knowledge as assets that will enhance the state's enterprise security program and dat...
Ralph Johnson, the State CISO, Washington State brings a wealth of experience to his role as having previously served as CISO for Los Angeles County and Chief Information Security and Privacy Officer for King County. His appointment was strongly endorsed by Bill Kehoe, who praised Johnson's skills, experience, and information security knowledge as assets that will enhance the state's enterprise security program and dat...