Kindra Allen

Show Notes Featuring John Fowler, CIO, and Kenny Wright, Chief Process Improvement Officer at the Texas Department of Licensing & Regulation, and Darrell Tompkins, CIO, Texas Water Development Board 🔗 Connect with John: https...

Lisa Kent, CIO, and Summer Xiao, Deputy CIO, of the City of Houston, share insights on improving customer experience and creating a culture of empathy in large organizations. They stress the importance of learning from business units and providing them …