192
Jan. 30, 2025
Featuring:
Soumam Debgupta, CTO, Washington State Department of Social and Health Services
Rob Lloyd, CTO, City of Seattle
Chris Chirgwin, CIO, County of Santa Barbara
In this episode, you’ll learn:
How Washington State DSHS reduced benefit application times from 50 minutes to 25 minutes by reimagining service delivery through a customer-first lens
Why setting an ambitious 85% customer satisfaction goal is driving cultural transformation and transparency in government services
The ...