Modernization Episodes

Featuring:

Josh Bright, CIO and Associate Vice Chancellor for IT at UC Santa Barbara (UCSB)


Kyle Bowen, Deputy CIO at Arizona State University (ASU)


Charles Elliott, Field CTO for Public Sector at Google




Episode Highlights:
High-Impact AI Strategies

ASU's language learning: German professor developed a custom AI tool that breaks free from "arcane phrases like 'where is the library'" to enable personalized conversational practice that adapts to student interests and provides immedia...

Featuring:

Cory Wilburn, Chief Information Officer, Texas McCombs School of Business


Doug Thompson, Chief Education Architect, Tanium




Episode Highlights:
Leadership Insight: The Chief Alignment Officer

Cory Wilburn redefines the CIO role as "Chief Alignment Officer," focusing on ensuring everyone understands how they contribute to the organization's mission (I love this Cory!)
Creating a "culture of safety" forms the foundation for innovation - "if you're trying to move the ball forwa...

Featuring:

Kathy Hausmann, Director of Digital Infrastructure and Support Services at Saint Mary's College


Tyler Horning, Senior Account Manager, Central Region, Public Sector, SolarWinds




Episode Highlights:
Saint Mary's Student-Run IT Support Evolution

Discover how Saint Mary's College transformed from post-it note tracking to a sophisticated Web Help Desk system that resolves nearly 50% of tickets within one day


Explore their innovative two-tier support model: ResNet (student tec...

Featuring:

Soumam Debgupta, CTO, Washington State Department of Social and Health Services


Rob Lloyd, CTO, City of Seattle
Chris Chirgwin, CIO, County of Santa Barbara


In this episode, you’ll learn:

How Washington State DSHS reduced benefit application times from 50 minutes to 25 minutes by reimagining service delivery through a customer-first lens


Why setting an ambitious 85% customer satisfaction goal is driving cultural transformation and transparency in government services


The ...

Featuring:

Michal Perlstein, Senior Manager of Digital Engagement, City of Seattle IT


Michelle Ringgold, User Experience Team Lead, City of Seattle IT


Dennis McCoy, Product Management Team Supervisor, City of Seattle IT


Jeff Beckstrom, Development Team Manager for Digital Engagement, City of Seattle IT



In this episode, you'll learn:

How Seattle's digital engagement team manages web content, blogs, and newsletters while overseeing digital policies and design requirements


Why use...

Featuring:

Governor Doug Ducey, 23rd Governor of Arizona



In this episode, you’ll learn:
"Cybersecurity is homeland security, cybersecurity is national security." ~ Governor Doug Ducey


I recently had the incredible opportunity to sit down with former Arizona Governor Doug Ducey for an exclusive interview on The Public Sector Show by TechTables. Governor Ducey served as Arizona's 23rd governor from 2015 to 2023, during which time he transformed the state into a national leader in cybersecu...

Featuring



Mark Wittenburg, CIO of Raleigh


Rob Lloyd, Deputy City Manager of San Jose


Chris Stewart, former CIO of the City of Austin



Episode Highlights:

Building Responsive Government Services

San Jose's two-pronged approach to responsiveness using IAP2 spectrum for public participation and human-centered design to truly understand community needs


Austin's comprehensive accessibility initiatives ensuring digital services work for visually and hearing impaired residents and tho...

Featuring:

Michelle (Malik) Geddes, Chief Information Officer, San Francisco Department of Emergency Management



In this episode, you’ll learn:

Michelle Geddes' expertise in building high-performing teams


The California plan to move the 911 system to the cloud


Challenges in modernizing and moving the 911 system to the cloud


The importance of strong vendor partnerships in maintaining critical systems


Verizon's role in providing support during emergency incidents


Benefits of es...

Featuring:

Aaron Judy, Chief of Innovation and AI at Maricopa County Clerk of the Superior Court



In this episode, you’ll learn:

How Maricopa County's intelligent capture project targets 33% labor reduction in phase one with an additional 40% in phase two


How Cleo, their conversational AI, operates across multiple channels including web, Amazon voice devices, Google devices, text, email, and Facebook


How AI-powered System Reliability Engineering (SRE) helps triage and respond to syste...