Local Government 🎙️ Episodes
193
Feb. 5, 2025
#193: Strategic HR Evolution: Building Culture-Driven IT Organizations with Will Smith, Chief of Staff at the City of Seattle IT
Featuring:
Will Smith, Chief of Staff at City of Seattle IT
In this episode, you’ll learn:
How Seattle IT revolutionized HR by embedding dedicated business partners within each department, transforming traditional personnel management into strategic partnerships that understand both technical operations and business goals
The critical intersection of organizational psychology and tech leadership, through Smith's doctoral research on how growth mindset principles drive successful cultural ...
Will Smith, Chief of Staff at City of Seattle IT
In this episode, you’ll learn:
How Seattle IT revolutionized HR by embedding dedicated business partners within each department, transforming traditional personnel management into strategic partnerships that understand both technical operations and business goals
The critical intersection of organizational psychology and tech leadership, through Smith's doctoral research on how growth mindset principles drive successful cultural ...
Guest: Will Smith
192
Jan. 30, 2025
#192: From Forms to Freedom: Building Digital Services That Citizens Actually Want
Featuring:
Soumam Debgupta, CTO, Washington State Department of Social and Health Services
Rob Lloyd, CTO, City of Seattle
Chris Chirgwin, CIO, County of Santa Barbara
In this episode, you’ll learn:
How Washington State DSHS reduced benefit application times from 50 minutes to 25 minutes by reimagining service delivery through a customer-first lens
Why setting an ambitious 85% customer satisfaction goal is driving cultural transformation and transparency in government services
The ...
Soumam Debgupta, CTO, Washington State Department of Social and Health Services
Rob Lloyd, CTO, City of Seattle
Chris Chirgwin, CIO, County of Santa Barbara
In this episode, you’ll learn:
How Washington State DSHS reduced benefit application times from 50 minutes to 25 minutes by reimagining service delivery through a customer-first lens
Why setting an ambitious 85% customer satisfaction goal is driving cultural transformation and transparency in government services
The ...
![#184: Seattle's Human-Centric Approach to Digital Services [Seattle Learning Conference 2024]](https://img.transistor.fm/_yiFSQydX0qUQMPBhuKhgp4g25WaZ2WnMflhcm8zNcg/rs:fill:3000:3000:1/q:60/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS81ZGVm/YjkzMTdjNWVmMzA5/YjczYjU5MzI1ZTM2/ZDk0Zi5wbmc.jpg "#184: Seattle's Human-Centric Approach to Digital Services [Seattle Learning Conference 2024]")
184
Dec. 31, 2024
#184: Seattle's Human-Centric Approach to Digital Services [Seattle Learning Conference 2024]
Featuring:
Michal Perlstein, Senior Manager of Digital Engagement, City of Seattle IT
Michelle Ringgold, User Experience Team Lead, City of Seattle IT
Dennis McCoy, Product Management Team Supervisor, City of Seattle IT
Jeff Beckstrom, Development Team Manager for Digital Engagement, City of Seattle IT
In this episode, you'll learn:
How Seattle's digital engagement team manages web content, blogs, and newsletters while overseeing digital policies and design requirements
Why use...
Michal Perlstein, Senior Manager of Digital Engagement, City of Seattle IT
Michelle Ringgold, User Experience Team Lead, City of Seattle IT
Dennis McCoy, Product Management Team Supervisor, City of Seattle IT
Jeff Beckstrom, Development Team Manager for Digital Engagement, City of Seattle IT
In this episode, you'll learn:
How Seattle's digital engagement team manages web content, blogs, and newsletters while overseeing digital policies and design requirements
Why use...
![#170: How Large City CIOs are Building Responsive Government, Regional Collaboration, and Future Talent Pipelines [Big Sky, MT Airbnb Experience]](https://s3.us-west-1.amazonaws.com/redwood-labs/showpage/uploads/images/44775572-1873-4940-8285-8c70188ada5a.png "#170: How Large City CIOs are Building Responsive Government, Regional Collaboration, and Future Talent Pipelines [Big Sky, MT Airbnb Experience]")
170
Feb. 15, 2024
#170: How Large City CIOs are Building Responsive Government, Regional Collaboration, and Future Talent Pipelines [Big Sky, MT Airbnb Experience]
Featuring
Mark Wittenburg, CIO of Raleigh
Rob Lloyd, Deputy City Manager of San Jose
Chris Stewart, former CIO of the City of Austin
Episode Highlights:
Building Responsive Government Services
San Jose's two-pronged approach to responsiveness using IAP2 spectrum for public participation and human-centered design to truly understand community needs
Austin's comprehensive accessibility initiatives ensuring digital services work for visually and hearing impaired residents and tho...
Mark Wittenburg, CIO of Raleigh
Rob Lloyd, Deputy City Manager of San Jose
Chris Stewart, former CIO of the City of Austin
Episode Highlights:
Building Responsive Government Services
San Jose's two-pronged approach to responsiveness using IAP2 spectrum for public participation and human-centered design to truly understand community needs
Austin's comprehensive accessibility initiatives ensuring digital services work for visually and hearing impaired residents and tho...
137
June 23, 2023
Ep.137 Modernizing California's 911 System & Building High-Performance Teams
Featuring:
Michelle (Malik) Geddes, Chief Information Officer, San Francisco Department of Emergency Management
In this episode, you’ll learn:
Michelle Geddes' expertise in building high-performing teams
The California plan to move the 911 system to the cloud
Challenges in modernizing and moving the 911 system to the cloud
The importance of strong vendor partnerships in maintaining critical systems
Verizon's role in providing support during emergency incidents
Benefits of es...
Michelle (Malik) Geddes, Chief Information Officer, San Francisco Department of Emergency Management
In this episode, you’ll learn:
Michelle Geddes' expertise in building high-performing teams
The California plan to move the 911 system to the cloud
Challenges in modernizing and moving the 911 system to the cloud
The importance of strong vendor partnerships in maintaining critical systems
Verizon's role in providing support during emergency incidents
Benefits of es...
Guest: Michelle Geddes
112
Nov. 25, 2022
#112: Q Branch: Transforming Courts with AI & Automation in Maricopa County
Featuring:
Aaron Judy, Chief of Innovation and AI at Maricopa County Clerk of the Superior Court
In this episode, you’ll learn:
How Maricopa County's intelligent capture project targets 33% labor reduction in phase one with an additional 40% in phase two
How Cleo, their conversational AI, operates across multiple channels including web, Amazon voice devices, Google devices, text, email, and Facebook
How AI-powered System Reliability Engineering (SRE) helps triage and respond to syste...
Aaron Judy, Chief of Innovation and AI at Maricopa County Clerk of the Superior Court
In this episode, you’ll learn:
How Maricopa County's intelligent capture project targets 33% labor reduction in phase one with an additional 40% in phase two
How Cleo, their conversational AI, operates across multiple channels including web, Amazon voice devices, Google devices, text, email, and Facebook
How AI-powered System Reliability Engineering (SRE) helps triage and respond to syste...
Guest: Aaron Judy