#179: Richard McHattie, Chris Chirgwin, Mike Hojnicki, Don Ingle - Transforming the Resident Experience: Insights from Top County CIOs
EPISODE DESCRIPTION
Richard McHattie, CIO of Maricopa County, Chris Chirgwin, CIO of Santa Barbara County, Mike Hojnicki, CTO of New Castle County, and Don Ingle, Industry Executive Advisor from SAP, share valuable insights into how these technology leaders are reshaping the future of county resident experiences. Discover how their groundbreaking strategies are setting new standards for innovation and transforming community services, promising a future where technology seamlessly enhances daily life.
In this episode, you’ll learn:
• How counties like Maricopa, Santa Barbara, and New Castle County are revolutionizing resident experiences with digital modernization.
• The transformative power of AI in enhancing public sector services and support.
• The importance of collaboration in driving innovation and overcoming IT challenges.
• Why balancing people, processes, and technology is crucial for successful digital transformation.
• Strategies for building a high-performance IT culture in hybrid and remote environments.
Full transcript and show notes
• Richard McHattie: LinkedIn
• Chris Chirgwin: LinkedIn
• Mike Hojnicki: LinkedIn
• Don Ingle: LinkedIn
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TIMESTAMPS
(00:00) Intro
(03:12) Communicating with Elected Officials
(05:48) Project Justification: Costs & Operations
(07:55) People, Processes, & Business Transformation
(10:32) Leveraging AI for Efficiency
(13:10) Clean Data & AI for Process Improvement
(15:48) Analyzing Transcripts & Financials with AI
(18:02) Tech Accessibility for Public Sector
(20:44) Communicating Long-term Value to Leadership
(23:19) Building a Remote Workforce & Accountability
(26:01) Collaboration at State & Local Levels
(28:32) Educational & Government Partnerships in Arizona
(30:58) Multi-jurisdiction Collaboration in Washington
(33:12) Enhancing UX by Shifting Services Online
(36:33) Managing Limited Funding with AI & Tech
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PARTNERS
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