Ep.01 Why Innovation is the Key to Great Customer Experience with Rick Belliotti, Director of Innovation and Customer Experience Design at the San Diego County Regional Airport Authority

Show Notes

In this episode, Joe Toste sits down with Rick Belliotti, the Director of Innovation and Customer Experience at San Diego Airport. Together, they dive into the hottest topics in airport tech and how the San Diego airport is navigating them. If you're curious about the future of air travel, this episode is a must-listen!

Topics Covered:

1. Indoor Navigation: Rick discusses how indoor navigation and augmented reality can enhance passenger experiences, emphasizing its significance in the future of air travel.
2. API Management: Learn why Rick believes the industry needs a focus on API management and why creating a dedicated app for every airport isn't the answer.
3. Assisted Parking: With the surge in self-driving cars, the way airports handle parking is changing. Rick sheds light on the importance of assisted parking solutions.
4. Uber and Lyft at Airports: The rise of ride-sharing apps has impacted airport traffic dynamics. Discover how airports are adapting to this change.
5. Delivering Ultimate Customer Experience: Rick shares his top airport picks that stand out in offering a memorable customer experience.
6. Challenges at San Diego Airport: Rick gives an inside look into the internal and external challenges they're tackling at the San Diego airport.

Key Quotes:

• "When you fly into Bozeman, you feel like you are in a lodge in the middle of Montana."
• "The API management is something that our industry really needs to focus in on."
• "We've gotta get really smart about how parking looks, especially in an airport at our size."

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