Ep.108 The Digital Deep Dive: How Texas Attorney General's Office is Revolutionizing Citizen Services with AI and Automation with Krishna Edathil, Director of Enterprise Solution Services (Cloud/AI) at the State of Texas & Shauna Rodgers, C

In this episode of The Public Sector Show by TechTables, join host Joe Toste as he sits down with Krishna Edathil, Director of Enterprise Solution Services (Cloud/AI) at the State of Texas, and Shauna Rodgers, Chief Digital and Data Officer at the Texas Attorney General’s Office, to dive into their digital deep dive strategies.

They share insights into leveraging automation, data intelligence, and cloud transformations to drive better citizen experiences and discuss the impact of the pandemic on their technology and AI strategies, along with the cutting-edge initiatives they are spearheading.

Timestamps:

00:00 - Introduction to the episode and the guests, Krishna Edathil, Director of Enterprise Solution Services (Cloud/AI) at the State of Texas, and Shauna Rogers, Chief Digital and Data Officer at the Texas Attorney General’s Office.

01:06 - Uncommon results through teamwork: A deep dive into the micro vision for the attorney general's office and the focus on serving the public, with a special emphasis on child support services.

03:25 - Overcoming challenges during the pandemic: How the technology organization at the attorney general's office stepped up to handle an influx of calls and emails related to child support services during the COVID-19 pandemic.

04:56 - Progress in Cloud and AI at the state of Texas: Updates on the state's journey from the early stages to the walk stage of cloud transformation, including the number of proof of concepts and ideas for improving citizen services.

06:17 - Leveraging automation and data intelligence: Insights into using technology to drive better experiences for the citizens of Texas who consume state services.

08:54 - Lessons learned and collaboration: Shauna and Krishna share their experiences working together and the valuable lessons they've learned from each other that have been incorporated into their respective work areas.

11:27 - Human-centric approach to technology teams: Exploring the composition of technology teams and strategies for recruiting talent, including utilizing internships and encouraging collaboration between state agencies.

25:20 - Episode wrap-up and thank you to the guests.

⭐️ Leave a Review

If you enjoy listening to the podcast, ⁠please leave a 5-star review on Apple Podcasts⁠ and let us know in your review who you want to see next on the podcast. Thanks!

You can also Tweet us on ⁠@thejoetoste⁠ and tell us what lessons you learned from the episode so we can thank you personally for tuning in 🙏🙏

🔗 Connect with TechTables

LinkedIn TechTables ⁠⁠⁠https://www.linkedin.com/company/techtables/⁠⁠⁠

LinkedIn - Connect with Joe! ⁠⁠⁠https://www.linkedin.com/in/jtoste/⁠⁠⁠

Twitter ⁠⁠⁠https://twitter.com/thejoetoste⁠

Follow us on Instagram! ⁠https://www.instagram.com/techtablespodcast/⁠

Website ⁠https://www.techtables.com/

🎥 Upcoming Live Podcast Tours

1. 2026 IGNITE Powered by Info-Tech LIVE - Austin, TX - Sept. 17th-18th

If you’re an IT leader in Austin, Houston, or nearby, Info-Tech’s got complimentary tickets with your name on them (just DM me I’ll be there). IGNITE is getting past the AI hype and into the real questions CIOs are wrestling with: how to get your people actually using AI, what the shift from “employee in the loop” to “employee on the loop” looks like, and how to budget when the costs keep moving up.

→ Ready to join the conversation in person? Email joe@techtables.com

Whenever you’re ready, there are 3 ways you can connect with TechTables:

1. 📬 The TechTables Newsletter

Thanks for reading TechTables! Get early access to new episodes, insights, upcoming events, and more — straight to your inbox.

Join now: https://www.techtables.com/

2. 🤝 Are you a local government CIO who wants to become a better leader?

Check out our high-trust, vendor-free peer group built for local government CIOs tackling real challenges, honest conversations, and an authentic desire to become a better leader — our next retreat is November 4th-6th in Austin, TX!

Learn more → https://techtables.com/communities-local-government

3. 🤝 The Better Together Series

The narrative-driven series bringing together industry partners and public sector CXOs. Discover the compelling stories that unfold when we stop working in silos and start building together.

»»» Email joe@techtables.com to learn more.