Interview with Bratton Riley, CEO, Citibot [Austin City Limits Live Podcast Tour]

Featuring Bratton Riley, CEO of CitibotConnect w/ Bratton: https://www.linkedin.com/in/bratton-riley/ Sponsor: Nagarro Public SectorNagarro excels at helping senior technology leaders in digital disruption from Cloud, AI, Big Data, and digital product engineering to system integration work across platforms. Check out https://www.nagarro.com/enSummaryBratton Riley, CEO of Citibot, discusses using #artificialintelligence and #machinelearningtechnology to provide customer service and data management solutions for cities, governments, and corporate clients. In this episode, Riley talks about his journey from mayor's kid to working with mayors, how to join the innovation equation with technology government leaders, and how TensorIoT and Amazon Lex power Citibot's tech stack. He also provides 2-3 tips around citizen engagement.Timestamps:0:00 Intro 1:19 What is Citibot? 3:08 The importance of building relationships of trust between residents and government 5:22 Customer Example: The City of New Orleans 8:09 Automating conversations between cities and citizens 11:55 Tips for helping governments get ahead of issues 14:22 OutroSign up for Behind the Mic by TechTables:⭐️ New Podcast Episodes Every Tuesday & Thursday are delivered right to your inbox.⭐️ Every Saturday morning, you'll get 3 Interesting Learnings: from Mission-Driven Leadership to Cloud, AI to Cybersecurity, Workforce Challenges, and more- never miss insights from peers and vendor partners across the public sector.➔ Subscribe here:https://www.techtables.com/Freebie: Sign up for the 5-Day Mini Series "Behind the Mic: Insights From My First 100 CIO & Tech Leader Interviews." Over the next five days, I’ll reach out to drop insights and lessons from podcasts you might have missed across the public sector.➔ Sign up here:Follow TechTables:💻 website ➔https://www.techtables.com/🤝 Company LinkedIn ➔https://www.linkedin.com/company/techtables/ 🤝 Connect w/ Joe on LinkedIn ➔https://www.linkedin.com/in/jtoste/🐣 Twitter ➔https://twitter.com/thejoetosteListen on:🎙️ Apple Podcasts:https://podcasts.apple.com/us/podcast/the-public-sector-show-by-techtables/id1661752549 🎙️ Spotify:https://open.spotify.com/show/0bFQBsDwKJkdNk2qENkhNL 📡 Subscribe to the TechTables Channel: @techtablesCheck out new episodes onhttps://www.techtables.com/And if you're a CIO or technology leader interested in coming on TechTables, shoot Joe Toste an email at joe@techtables.com.Whenever you're ready, here are 5 ways I can help you:→ Newsletter - subscribe for free. → Podcast Sponsorship - Pre-roll sold out for 2023. Mid-roll and post-roll available. Email joe@techtables.com→ Live Events - stay in touch about locations and dates in 2023!→ Book me to speak - click here!→ TechTables+ Insider Membership (Monthly or Annual). For group subscriptions email joe@techtables.com. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.techtables.com

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit techtables.substack.com

🎥 Upcoming Live Podcast Tours

1. 2026 IGNITE Powered by Info-Tech LIVE - Austin, TX - Sept. 17th-18th

If you’re an IT leader in Austin, Houston, or nearby, Info-Tech’s got complimentary tickets with your name on them (just DM me I’ll be there). IGNITE is getting past the AI hype and into the real questions CIOs are wrestling with: how to get your people actually using AI, what the shift from “employee in the loop” to “employee on the loop” looks like, and how to budget when the costs keep moving up.

→ Ready to join the conversation in person? Email joe@techtables.com

Whenever you’re ready, there are 3 ways you can connect with TechTables:

1. 📬 The TechTables Newsletter

Thanks for reading TechTables! Get early access to new episodes, insights, upcoming events, and more — straight to your inbox.

Join now: https://www.techtables.com/

2. 🤝 Are you a local government CIO who wants to become a better leader?

Check out our high-trust, vendor-free peer group built for local government CIOs tackling real challenges, honest conversations, and an authentic desire to become a better leader — our next retreat is November 4th-6th in Austin, TX!

Learn more → https://techtables.com/communities-local-government

3. 🤝 The Better Together Series

The narrative-driven series bringing together industry partners and public sector CXOs. Discover the compelling stories that unfold when we stop working in silos and start building together.

»»» Email joe@techtables.com to learn more.