#184: Seattle's Human-Centric Approach to Digital Services

Learn how Seattle IT's digital team revolutionized emergency communications through human-centered design, accessibility compliance, and innovative major event pages.

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FEATURING:

* Michal Perlstein, Senior Manager of Digital Engagement, City of Seattle IT

* Michelle Ringgold, User Experience Team Lead, City of Seattle IT

* Dennis McCoy, Product Management Team Supervisor, City of Seattle IT

* Jeff Beckstrom, Development Team Manager for Digital Engagement, City of Seattle IT

IN THIS EPISODE, YOU'LL LEARN:

* How Seattle's digital engagement team manages web content, blogs, and newsletters while overseeing digital policies and design requirements

* Why user testing and feedback were crucial in developing the city's major event pages for winter weather, heat, smoke, and flooding

* The importance of "evergreen" content in emergency preparedness communications

* How Seattle IT has prepared for WCAG 2.1 accessibility compliance over the past 6-7 years

* The challenges and opportunities of implementing AI and cloud solutions in government digital services

LINKS MENTIONED:

* WCAG 2.1 Standards

* Seattle Digital Properties

* Winter Weather

* Earthquake Safety

* Summer Heat Safety

* Wildfire Smoke Safety

* Flooding Safety

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